General
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lost my coins
i had more than 1800 coins restore them
488 votesSorry that you had an issue. We can help any lost coins or levels. Players just need to make sure that they are running the most recent version of the game send us a support ticket. We will help you restore any progress.
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How do I get my money back I purchased coins my accident I don’t want any coins
How do I get my money back I purchased coins my accident I don’t want any coins
369 votesIf someone makes an accidental purchase. Players can use the link at the bottom of their email receipts from the app store to request a refund. They email will be sent to the email address that players use to login to the app store. On occasion the email receipt may get filtered to a junk mail folder or spam folder. Those folders should also be checked.
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Completed offer did not receive coins
I completed one of the game offers and no coins were received when it said I would get over 2000
280 votesThe Tapjoy offers can take time to show up. If you open the offer section and then click the menu icon in the upper left hand corner of the screen, then this will show a tab for reward status. You can use this tab to contact support for tapjoy and check the status of offers. Thanks
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Problems advancing to next level
I cannot advance to the next level. Any solutions?
325 votesWe are aware of a bug and have already submitted an update to the app store. They should approve it soon. Download the update when it is available and it should automatically fix the issue. Thanks for your patience.
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97 votes
Players that seem to be stuck on a level are usually missing a square. It is overlooked because it is hard to see. The latest update address the issue by highlighting the last word in a puzzle.
Thanks
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an ad after every level? TOO MUCH
I know you need to make money but this has too many ads. They take away from the playability of a good game. I suppose the idea is to just annoy the hell out people until they pay up? More likely to just drive people away.
56 votesThanks for the feedback. We try to make a reasonable balance. Most of the core features of the game are free to play. For less than the price of a sandwich or fancy cup of coffee…The paid version removes ads. Creating and running quality games such as Wordscapes takes many hundreds of thousands of dollars so at some point we hope it is interesting enough for people to spend money for hints or to remove ads if they seem bothersome. Thanks for playing!If you would like to upgrade to the paid version you can tap the coin symbol in the bottom left of the screen to remove ads. Thanks
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I've finished all the levels. What now?!
So I've finished all the levels. No messages at the end. No well done. No this is how you score compared to others. No what next. No break down of stats. What an anticlimax!! All I get is welcome and collect your daily reward!!!!!
40 votesMore levels have been added.
Thanks
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42 votes
I bet you are missing a square. Look closer. There are some images that are being changed because it is hard to see missing letters.
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Save game to iCloud / Facebook so can play ac oss devices.
Can you save the where you are in the game so you can play on multiple devices?
57 votesYou can connect to Facebook in the settings if the game to save your progress.
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What Is Brilliance?
And why do I care? It seems to be a completely arbitrary and useless piece of info. Just sayin'.
10 votesCurrently Brilliance is just your score. It may be used for other reasons in the future.
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18 votes
You will need to mute your device. The sound settings will only mute what it listed. The sound and music in the game.
Thanks
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Background
There should be different backgrounds to choose from especially for people with low vision.
17 votesWe have adjusted the button inward.
Thanks
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What exactly is the point of connecting to Facebook...?
Why allow us to connect with Facebook if I can't see how much better than my friends I am? I'm more likely to post about this game if I can gloat a bit.
13 votes -
23 votes
More levels are coming soon.
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10 votes
More levels have been added.
Thanks
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WAY too many ads! Good grief, an ad after EVERY freaking puzzle?! That's frustrating as hell! I might uninstall just because of too many ad
Too many damn ads!
11 votesThanks for the feedback. We try to make a reasonable balance. Most of the core features of the game are free to play. For less than the price of a sandwich or fancy cup of coffee…The paid version removes ads. Creating and running quality games such as Wordscapes takes many hundreds of thousands of dollars so at some point we hope it is interesting enough for people to spend money for hints or to remove ads if they seem bothersome. Thanks for playing!If you would like to upgrade to the paid version you can tap the coin symbol in the bottom left of the screen to remove ads. Thanks
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w Question about the x-ed out 3 at bottom of the screen
What does the circle next to the bonus words containing a crossed out 3 mean? I have been researching the answer and can't find anything, not even on the PeopleFun website. I'm just curious.
3 votesThis means that there are no 3 letter words allowed.
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4 votes
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41 votes
More levels have been added lately.
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2 votes
We have more levels coming soon.
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