lost my coins
i had more than 1800 coins restore them
jan
shared this idea
Sorry that you had an issue. We can help any lost coins or levels. Players just need to make sure that they are running the most recent version of the game send us a support ticket. We will help you restore any progress.
295 comments
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Veronica
commented
I want my wordstacks points retrieved
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Jay
commented
I had over 45K worth of coins maybe more that I never touched I switched phones and I'm on the same level but my coins are gone. I would love them back. Thanks
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SassiiAyvah
commented
I changed phones and lost my coins, I had approximately 10,000+ coins, this game updated my level but stole my coins
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Anonymous
commented
Yea I had to reinstall the game due to major lag and lost over 26k coins. :/
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Carol E Stoddard
commented
I recently bought points on Crosswords with Friends. Then it would not let me login due to an error. I finally signed in through Facebook but my points are gone. How do I get them back
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Brian Wilson
commented
I was billed for twice for coins but received only one request
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Patricia Thorne
commented
Have had a support ticket in since beginning of October. Still not resolved and now no one is even responding to my emails asking for a status. Bye bye to over 21000 coins I guess. Can't wait to rate this game 🤔
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Anonymous
commented
I just changed phones and lost my coins.
Could you get them back for me?
Thanks!
I had over 20000
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Anonymous
commented
I had almost 15000 couns. I opened the app to play and had 99 couns!!!! What the hell wordscapes what did you do with my coins. I'll quit if I dont get them.back
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Alison Ness
commented
For the past week or so my coins have been gone! I had 115 coins I had just purchased and they have disappeared. I attempted to buy more and I received an error message that my payment could not be processed, but then I received a receipt from Apple saying I bought them, yet no coins show up when I open and play the game. I have played the game and earned coins by winning rounds and those do not show up either. I have 0 coins no matter what I do. I tried logging out and back in and no change. All updates have been installed on my phone. I cannot find any links or contact info for customer service. I receive an error when I click on “help” too. Any idea what is causing this issue and how to get someone to fix it??
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Nancy Wade
commented
What is a support ticket
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Nancy Wade
commented
I had over 2000 points and suddenly they are gone,also when I complete a puzzle or finish a series , I don't rec any cons or points.
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Laura
commented
I just lost 1000 points when I accidentally hit the coin cart. How can I get my coins back?
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Sandy
commented
lost coins
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Eileen Taylor
commented
Suddenly my points have been moved to coins and I can’t access them without buying more! If this is true.... I’m DONE!
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Jane Brendler Buchi
commented
I reached out to customer support and within 24 hours I received a response and my coins were restored. Very responsive customer support. Thank you!
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Jane Brendler Buchi
commented
I've just gotten a new phone and, while I connected through Facebook, and I got back to the same level I was on, all my coins are gone. I had 9500 coins on my old phone and none of them carried over. Apparently, I've earned 1122 coins since I got my new phone, but I would like my 9500 coins back from my old phone. WTF.
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Darla Kennedy
commented
I have bought two packages 4999 and peace they go to my phone spin once or twice and they disappear I want my money or my coins you choose
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Dave
commented
Had over 24000 coins and reached level 5200. No more levels. Waited several days, but nothing. Finally signed up with Facebook because that's how I could keep all my achievements. Reinstalled and kept everything but coins. Can play new levels, but no coins. Where are my coins and how do I get them back?
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Anonymous
commented
I purchased no ads and coins I was on a high level. The game disappeared in the last few weeks, how can I restore my game?