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Hit purchase button by accident, please refund my money.

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Jose Chinea shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

578 comments

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  • Bbop commented  ·   ·  Flag as inappropriate

    I can’t believe how many of you were ripped off! Have they responded to any of you at all?

  • Beverly Loeb commented  ·   ·  Flag as inappropriate

    I've had 24.99 taken out of my account twice. I would like refund. It used to be that I had to give a password for a purchase. Now this pops up. I never replied I wanted . Since I thought I had these items unavailable since it was supposed to be password blocked. I need refund. I live on fixed income. I'm retired. Love to play the game to pass time.

  • Kay commented  ·   ·  Flag as inappropriate

    I hit the "x" on a pop up and it charged me for coins. I didn't want them. How do I get a refund?

  • Anonymous commented  ·   ·  Flag as inappropriate

    What does it take to get a refund on my $40.00. Are you kidding me with that price. I think all in-app purchases should be free of charge.

  • Rachel commented  ·   ·  Flag as inappropriate

    Did not authorize purchase please refund charges.
    Thanks for your time.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Cancel subscription YouTube TV I didn't authorize.please refund money back to my account.

  • Jo commented  ·   ·  Flag as inappropriate

    Warning: This game has a confusing interface that appears to reward users with points accrued by successful game play, yet the points themselves are not able to be redeemed. Once points are achieved - and points are displayed as coins having an actual dollar value - users are encouraged to purchase prizes from a list that includes "remove ads". The impression given is that points can be redeemed for prizes, but in fact when the user attempts to make this transaction they are actually going to be charged via PayPal or other banking option.

    Refunds for mistaken transactions made this way are provided without dispute by Google Play, if reported via a mobile device at play.google.com within 48 hours of their occurrence.

    What is mystifying is why Google has not simply shut this game out until its producers ensure the user experience has been corrected. As it stands, confusion is guaranteed, as this long list of complaints clearly shows.

  • Camille commented  ·   ·  Flag as inappropriate

    I made an accidental purchase of 19.99. I have never purchased anything before and had no intention of purchasing extras for this game. Obviously, this is an error, and I see it is happening to many people on this game!!! Please refund!!!!

  • David M commented  ·   ·  Flag as inappropriate

    OK, I may have hit a purchase button in error - I certainly did not knowingly buy a bundle for £22.99; this meeds to be cancelled and refunded immediately. I have played over 6000 games and never bought anything.

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